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How 39ok map Handles Your Personal Data

Your account data belongs to you, and we want to be clear about how we collect, store, and use it. This policy covers everything from how your bKash or Nagad payment details are processed to how you can request changes to your personal information…

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39ok map How 39ok map Handles Your Personal Data
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from the moment you log in to when a withdrawal is verified. Here is how the key areas of data handling work in practice.

Account Security

Your account is protected by password hashing and OTP verification on login. We never store your raw password, and suspicious login attempts trigger an automatic lock that you can clear through our support team.

Cookies and Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Active account data is kept for as long as your account remains open. After closure, we retain records for the period required under applicable law, then delete or anonymise them.

Requesting Changes

To access, correct, or delete your data, contact us via live chat or email with your registered mobile number. We will confirm receipt and walk you through the steps that apply to your request.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct, or remove personal data held on your account, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered mobile number so we can locate your account quickly. We aim to acknowledge privacy requests and respond with next steps as soon as we can.

Live Chat Open the chat widget from your account dashboard to submit a privacy or data request directly to our support team.
Email Support Send your data request to our support address with your registered mobile number and the specific change or query you need.
Account Settings Some data corrections — like updating your contact number — can be made directly inside your account profile without contacting support.

Common Questions About Your Privacy

These are the questions we hear most often about how personal data is handled on 39ok map. If your question is not covered here, reach out through live chat or email.

We collect your name, mobile number, and the payment method you register — such as bKash, Nagad, or Rocket. We also log transaction references to process deposits and withdrawals accurately.

No. We only receive a transaction reference and your registered mobile number from the payment provider. Your wallet PIN or password is never transmitted to or stored by us.

Yes. Contact our support team via live chat or email with your registered mobile number and request a data summary. We will confirm your identity and provide the relevant information.

Send a deletion request through live chat or email. We will process it in line with applicable law — some data may need to be retained for a period after account closure before it can be removed.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with fraud-prevention services. We do not sell your personal data to advertisers or unrelated third parties.

Access and data handling depend on your local law and eligible regions. If you are in Bangladesh, local data-protection rules apply alongside this policy. Check with a local adviser if you have specific legal questions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.