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What You Agree to When You Use 39ok map

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad or Rocket, and place wagers on 39ok map.

Account eligibility rulesWallet and payment termsDeposit and withdrawal conditionsAccount suspension policyGoverning jurisdiction
39ok map What You Agree to When You Use 39ok map
POLICY STANDARDS

How We Handle Your Account and Data

We apply consistent standards across account security, data handling and payment verification so you know what to expect at every step. Here is how each area works in practice.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain account and transaction records for as long as required by applicable regulations in the regions we serve. You can request a summary of your account data by contacting support with your registered details.

Payment Verification

Every withdrawal is matched against the wallet — bKash, Nagad or Rocket — linked to your account at registration. This step protects you from unauthorised withdrawals and keeps your balance secure.

Policy Updates

When we update these terms, we post the revised version on this page with the effective date. If a change materially affects your account rights, we will notify you via the contact method on your account.

TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear or you need to raise a dispute about your account, our support team handles policy queries directly. Contact us through any of the channels below and reference your account ID so we can pull up your record quickly.

Live Chat Open the chat widget from any page on 39ok map. Quote your account ID and the specific clause you want to discuss — our team will respond directly.
Email Support Send your query to our support address with your registered mobile number and a brief description of the terms issue. We aim to reply within one business day.
Help Centre Our help centre has a dedicated section for account and terms queries. Search by topic or browse the policy articles to find the clause that applies to your situation.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility and your rights on 39ok map. If your question is not here, reach us through live chat or email.

Eligibility depends on your local law and the regions we currently serve. You must meet the minimum age requirement in your jurisdiction and access the platform only where it is permitted under local regulation.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in suspension of all associated accounts and review of any balances held.

If your account is suspended for a policy breach, we review the balance before any release. Funds linked to fraudulent activity or bonus misuse may be withheld pending investigation. Contact support to query a specific case.

Wallet changes — bKash, Nagad or Rocket — require identity verification. Submit a request through live chat or email with your account ID and the support team will walk you through the verification steps.

We post the updated terms on this page with the effective date. For changes that materially affect your account rights, we send a notification to the contact method registered on your account before the change takes effect.

Contact our support team with your registered mobile number and account ID. We will compile a summary of your account and transaction records and send it to your registered contact within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.